Gold Granite

1. Safe Packaging and Handling

Each order is carefully packaged using specialized materials to protect the stones during transit. Our team uses the best practices to secure and cushion stones, ensuring that they withstand handling and environmental changes while preserving their quality.

• Block, Slab, and Tile Protection: Each form of stone is packed according to its unique specifications, with reinforced pallets, secure crates, and cushioning materials to prevent shifting, chipping, or scratching.

• Weather-Resistant Packaging: Our packaging is designed to protect against moisture, temperature fluctuations, and other environmental factors that could impact the stone.

2. Flexible Shipping Options

To cater to different timelines and budgets, Civan Tivan offers multiple shipping methods. Each option is tailored to provide the best balance of cost-efficiency and delivery speed.

• Sea Freight: The most common method for international stone transport, ideal for large orders. Sea freight is a cost-effective solution for bulk shipments, with full container load (FCL) and less-than-container load (LCL) options.

• Air Freight: For projects with tight timelines, air freight offers a faster alternative. Although higher in cost, it ensures that smaller orders or urgent deliveries arrive in a short time frame.

• Land Transportation: For destinations within our regional network, we offer land-based delivery solutions to ensure timely arrival.

3. Door-to-Door and Port-to-Port Services

Whether you require a complete Door-to-Door service or prefer to arrange your own final transport, we provide flexible options to accommodate your logistics needs.

• Door-to-Door: We manage the entire delivery process from our facility to your specified location, handling all logistics, customs, and last-mile transport.

• Port-to-Port: For clients who have their own logistics arrangements at the destination, we ensure smooth transport to the destination port, providing all required documentation and export compliance.

4. Documentation and Customs Support

Navigating the complexities of international customs can be challenging, especially for natural stone products. Our team handles all necessary paperwork and complies with export regulations to ensure a seamless delivery process.

• Export and Import Compliance: We provide full export documentation, including certificates of origin, packing lists, invoices, and any required quality certificates.

• Customs Clearance Assistance: For Door-to-Door services, we handle customs clearance on your behalf, ensuring a smooth entry into the destination country.

5. Tracking and Updates

With Civan Tivan, you’ll always know the status of your delivery. Our team provides regular updates, allowing you to track your shipment’s progress from dispatch to final arrival.

• Real-Time Tracking: Access real-time information on the location and status of your shipment.

• Dedicated Support: Our logistics team is available to answer any questions and provide status updates, ensuring you’re informed at every stage of the delivery.

6. Customer Satisfaction Guarantee

At Civan Tivan, customer satisfaction is our top priority. We strive to provide reliable, secure, and efficient delivery services so that our clients receive their orders on time and in perfect condition.

Our commitment to excellence in delivery ensures that you can rely on Civan Tivan for a smooth logistics process, from packaging to final arrival, supporting your projects with the finest natural stones and dependable service every step of the way.