Export Process for Civan Tivan Natural Stones

1. Client Inquiry and Consultation

• Initial Contact: Once we receive an inquiry from a prospective client, our team engages in a consultation to understand the project requirements, desired stone type, quality grade (Super, A, or B), and specific dimensions or finishes.

• Customized Recommendations: Based on the client’s needs, we provide tailored recommendations regarding the suitable stone type (marble, sandstone, onyx, travertine, limestone, granite, tramit) and format (block, slab, tile).

• Quotation and Pricing: A detailed quotation is prepared, covering all costs including stone selection, packaging, logistics, and any specific handling requirements.

2. Sample Approval

• Providing Samples: To ensure the client’s satisfaction with quality and aesthetics, samples are provided either through photographs or shipped samples (if requested).

• Quality Confirmation: We address any specific requests from the client regarding the sample and ensure it aligns with the selected grade of quality (Super, A, or B).

3. Order Confirmation

• Contract Finalization: After sample approval, we finalize the contract terms, including agreed pricing, payment terms, delivery timeline, and export conditions.

• Deposit and Payment: A down payment is typically required to initiate the production and export process. Payment terms are agreed upon based on project requirements and destination.

4. Production and Quality Control

• Order Production: The stones are selected, cut, and processed according to the client’s specifications and desired format (block, slab, tile).

• Quality Inspection: Our quality control team performs detailed inspections to ensure each stone meets Civan Tivan’s standards. Each piece undergoes multiple checks for durability, color consistency, polish, and finish.

• Documentation: All necessary documentation, including certificates of origin, quality inspection reports, and compliance certificates (if required by the destination country), are prepared.

5. Packaging and Handling

• Secure Packaging: Stones are carefully packaged with materials that prevent damage during transit. We use wooden crates and protective wrapping to secure each piece, particularly for delicate or high-polished stones.

• Custom Labeling: Each crate is labeled with details like stone type, dimensions, quality grade, and destination details for easy identification.

6. Logistics and Shipping

• Choosing Shipping Method: Depending on the destination, we offer various shipping methods—sea, air, or land—to meet the client’s timeline and budget.

• Freight Forwarding: Our experienced freight forwarders handle all logistics and ensure a smooth transition through customs at the port of departure.

• Tracking and Updates: Clients receive regular updates on the shipment status, with tracking options provided for transparency and peace of mind.

7. Customs Clearance and Documentation

• Export Documentation: We handle all export-related documentation, including commercial invoices, packing lists, bill of lading, and any necessary certificates.

• Customs Liaison: Our team collaborates with customs officials to expedite the clearance process and minimize delays.

8. Delivery and Client Follow-Up

• Final Delivery: Upon arrival at the destination port, arrangements are made for safe unloading and delivery to the client’s specified location.

• Inspection and Approval: After delivery, we encourage clients to inspect the shipment to ensure it meets their expectations. Any feedback is promptly addressed by our team.

• Ongoing Support: Our commitment doesn’t end with delivery. We provide after-sales support and assistance for any queries regarding stone maintenance, additional orders, or project advice.

Summary of the Export Process

1. Client Inquiry and Consultation: Personalized consultation to meet client needs.

2. Sample Approval: Assurance of quality before production.

3. Order Confirmation: Agreement on contract terms and payment.

4. Production and Quality Control: Strict quality checks and compliance documentation.

5. Packaging and Handling: Secure and customized packaging for safe transit.

6. Logistics and Shipping: Efficient and transparent shipping process.

7. Customs Clearance and Documentation: Professional handling of all export documents.

8. Delivery and Client Follow-Up: Smooth delivery with ongoing support.

This structured export process enables Civan Tivan to deliver premium stones worldwide with high standards of service and quality assurance.