Quality Assurance at Civan Tivan

At Civan Tivan, we recognize that the quality of our natural stones—such as marble, sandstone, onyx, travertine, limestone, granite, and tramit—plays a crucial role in the satisfaction of our clients and the success of their projects. Therefore, we have established a comprehensive quality assurance (QA) system designed to uphold the highest standards throughout every stage of the stone sourcing and export process. Our commitment to quality assurance encompasses the following key components:

1. Sourcing Quality Raw Materials

• Supplier Selection: We collaborate only with reputable quarry owners and suppliers who adhere to strict quality standards. Each supplier is carefully vetted for their production methods and the quality of their stone.

• Quality Evaluation: Before procuring stones, our team conducts thorough evaluations of the raw materials, assessing factors such as color consistency, structural integrity, and surface finish. We prioritize sourcing stones that meet our high standards for aesthetics and durability.

2. Rigorous Inspection Process

• Pre-Production Inspections: Prior to the processing of stones, our quality control team performs inspections at the quarry to ensure that only the best raw materials are selected for further production.

• In-Process Quality Checks: During the cutting and finishing processes, our QA team monitors production closely, performing checks to ensure that the stones are being processed to the desired specifications and quality levels.

• Final Inspections: Each batch of finished stones undergoes a final inspection to confirm that they meet our quality criteria before they are packed for export. This includes assessing dimensions, surface finish, color consistency, and overall appearance.

3. Classification and Grading

• Quality Grades: We categorize our stones into distinct quality grades (A, B, and Super) based on their appearance, structural integrity, and finish quality. This grading system allows clients to choose stones that best suit their project requirements and budget.

• Clear Documentation: Each shipment includes clear documentation of the quality grading, allowing clients to understand the specifications and characteristics of the stones they are purchasing.

4. Compliance with International Standards

• Adherence to Standards: Our quality assurance processes align with international standards for stone exports, ensuring that our products meet the expectations of global markets.

• Certifications: We pursue relevant certifications and compliance checks that validate our commitment to quality, providing our clients with confidence in our products.

5. Feedback and Continuous Improvement

• Client Feedback Mechanism: We actively seek feedback from our clients regarding the quality of our stones and their overall experience. This feedback is invaluable in identifying areas for improvement.

• Continuous Improvement Initiatives: Based on client feedback and internal assessments, we implement continuous improvement initiatives aimed at enhancing our sourcing, production, and quality assurance processes.

6. Training and Development

• Staff Training: We invest in regular training programs for our staff, ensuring they are knowledgeable about the latest quality assurance techniques and best practices in the industry.

• Quality Awareness Culture: We promote a culture of quality awareness within our organization, encouraging every employee to take ownership of quality at every stage of the production and export process.

7. Comprehensive Customer Support

• Dedicated Quality Assurance Team: Our clients can rely on our dedicated QA team for any inquiries regarding product quality, specifications, or concerns. We are here to assist and provide detailed information to support informed purchasing decisions.

• After-Sales Support: We offer after-sales support to address any quality-related issues that may arise post-delivery. Our commitment to customer satisfaction ensures that any concerns are addressed promptly and effectively.

Conclusion

At Civan Tivan, our quality assurance practices are designed to deliver exceptional natural stones that meet the diverse needs of our clients in export markets. We understand that the quality of our products is a reflection of our brand, and we are committed to maintaining the highest standards in every aspect of our operations. Through our rigorous quality assurance processes, we aim to provide our clients with confidence in their purchases and help them achieve the best results for their projects.